Privacy Policy

This privacy policy provides how 108 Creations LLC uses and protects any information that you give or share when you use this website. 108 Creations LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as post code, preferences and interests
  • Other information relevant to customer surveys and/or offers

Why required and what we do with information we gather

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, your likes and dislikes, by gathering and remembering information about your preferences. 
  • We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 
  • Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
  • Links to other website, our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
  • Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Most commonly asked questions

How long does it take to ship my order?

We know you’re eager to receive your order, so we work hard to ship all purchases the same day or by the next. We’re just as excited to get it on its way to you!

How long does it take for international orders to be delivered?

We strive to ship all orders the same day or by the next, but once your package is on its way, it’s in the hands of the courier. While we can provide tracking details and assist with any questions based on our transit monitoring experience, the delivery time may vary. Sometimes it arrives within a week, but it can occasionally take up to a month. On rare occasions, customs may hold the package for 1–2 weeks for inspection, and unfortunately, there's not much we can do about that. We appreciate your patience and understanding as your order makes its journey! Fortunately, we've never experienced an order that wasn’t delivered, declined by customs, or arrived damaged or lost. We take great care in ensuring your order reaches you safely and on time.

I did not receive my order

We’re sorry to hear that you haven't received your order despite the status showing as delivered. Sometimes packages can be left in unexpected places or with neighbors. Please check around your delivery area, and if you still can’t find it, contact us with your order details. We’ll assist you in investigating the issue with the courier. If the order is confirmed as lost, we will issue a full refund.

Can I swim or workout in my jewelry?

For sterling silver jewelry without any plating, occasional exposure to water is generally fine, as pure sterling silver is quite resilient. However, it’s still best to avoid wearing it in chlorinated pools or during intense workouts, as chemicals and sweat can cause tarnishing over time. To keep it looking its best, a quick polish after exposure to water will help maintain its shine!

Please follow our care guide for detailed instructions: https://www.108creations.com/pages/care-guide

What is the fastest way to contact you?

Live Chat

Hours: M-F 10 am-10 pm EST

E-mail: info@108creations.com

Where is my order?

Once your order is shipped, you’ll receive an email with your tracking number. You can use this to track your order directly on the shipping courier’s website or you can track it directly on our website by visiting the Order Tracking page: https://www.108creations.com/pages/track-your-order

Simply enter your order number to see the latest updates on your shipment’s journey to you!

Are final sale items refundable?

Final Sale items are yours to cherish as soon as they arrive! These special pieces are offered at their best prices and are non-refundable - so choose thoughtfully, as they're here to stay!

An exception will apply only in the case of receiving a damaged item. If your item arrives damaged, please contact us immediately, and we will assist you with a replacement or refund.