We know you’re eager to receive your order, so we work hard to ship all purchases the same day or by the next. We’re just as excited to get it on its way to you!

We strive to ship all orders the same day or by the next, but once your package is on its way, it’s in the hands of the courier. While we can provide tracking details and assist with any questions based on our transit monitoring experience, the delivery time may vary. Sometimes it arrives within a week, but it can occasionally take up to a month. On rare occasions, customs may hold the package for 1–2 weeks for inspection, and unfortunately, there's not much we can do about that. We appreciate your patience and understanding as your order makes its journey! Fortunately, we've never experienced an order that wasn’t delivered, declined by customs, or arrived damaged or lost. We take great care in ensuring your order reaches you safely and on time.

We’re sorry to hear that you haven't received your order despite the status showing as delivered. Sometimes packages can be left in unexpected places or with neighbors. Please check around your delivery area, and if you still can’t find it, contact us with your order details. We’ll assist you in investigating the issue with the courier. If the order is confirmed as lost, we will issue a full refund.

For sterling silver jewelry without any plating, occasional exposure to water is generally fine, as pure sterling silver is quite resilient. However, it’s still best to avoid wearing it in chlorinated pools or during intense workouts, as chemicals and sweat can cause tarnishing over time. To keep it looking its best, a quick polish after exposure to water will help maintain its shine!

Please follow our care guide for detailed instructions: https://www.108creations.com/pages/care-guide

Live Chat

Hours: M-F 10 am-10 pm EST

E-mail: info@108creations.com

Once your order is shipped, you’ll receive an email with your tracking number. You can use this to track your order directly on the shipping courier’s website or you can track it directly on our website by visiting the Order Tracking page: https://www.108creations.com/pages/track-your-order

Simply enter your order number to see the latest updates on your shipment’s journey to you!

Final Sale items are yours to cherish as soon as they arrive! These special pieces are offered at their best prices and are non-refundable - so choose thoughtfully, as they're here to stay!

An exception will apply only in the case of receiving a damaged item. If your item arrives damaged, please contact us immediately, and we will assist you with a replacement or refund.