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[message]Shipping Policy
When you place an order, we take great care in preparing and packing your jewelry within 1-3 business days once credit card authorization and verification have been obtained. Each piece is handled with love to ensure it’s ready for its journey to you.
All items are shipped in a branded 108 Creations box.
At checkout, you can choose between standard or expedited shipping based on how quickly you’d like your new babies to arrive. Once your package is on its way, we will provide you with a tracking number so you can follow its journey online and see exactly when to expect its arrival.
| Type | Cost | Estimated Transit Times |
| Standard Shipping | FREE on orders over $35. $5 on orders under $35. | 4-6 Business Days |
| Expedited Shipping | FREE for orders over $110. $10.50 on orders under $110 | 2-3 Business Days |
| Standard Overnight | $31 | 1 Business Day |
| International Shipping | FREE for orders over $200. $35 on orders under $200 | 4 - 14 Business Days |
To avoid any delays, please double-check your shipping address at checkout. If there are any questions or concerns about your order, our friendly customer support team is always here to help.
INTERNATIONAL
For our international customers, we’re delighted to offer global shipping; however, please be aware that all orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. 108 Creations is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. In our practice, non of our customers had to pay any fees or duties. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery.
Unfortunately we currently do not ship to Germany, France, Poland, Lithuania, Greece, Brazil, South Korea, China and Slovak republic due to cross-border shipping restrictions.
Thank you for choosing us! We’re excited for you to receive your order and are committed to making sure everything goes smoothly.
Most commonly asked questions
How long does it take to ship my order?
We know you’re eager to receive your order, so we work hard to ship all purchases the same day or by the next. We’re just as excited to get it on its way to you!
How long does it take for international orders to be delivered?
We strive to ship all orders the same day or by the next, but once your package is on its way, it’s in the hands of the courier. While we can provide tracking details and assist with any questions based on our transit monitoring experience, the delivery time may vary. Sometimes it arrives within a week, but it can occasionally take up to a month. On rare occasions, customs may hold the package for 1–2 weeks for inspection, and unfortunately, there's not much we can do about that. We appreciate your patience and understanding as your order makes its journey! Fortunately, we've never experienced an order that wasn’t delivered, declined by customs, or arrived damaged or lost. We take great care in ensuring your order reaches you safely and on time.
I did not receive my order
We’re sorry to hear that you haven't received your order despite the status showing as delivered. Sometimes packages can be left in unexpected places or with neighbors. Please check around your delivery area, and if you still can’t find it, contact us with your order details. We’ll assist you in investigating the issue with the courier. If the order is confirmed as lost, we will issue a full refund.
Can I swim or workout in my jewelry?
For sterling silver jewelry without any plating, occasional exposure to water is generally fine, as pure sterling silver is quite resilient. However, it’s still best to avoid wearing it in chlorinated pools or during intense workouts, as chemicals and sweat can cause tarnishing over time. To keep it looking its best, a quick polish after exposure to water will help maintain its shine!
Please follow our care guide for detailed instructions: https://www.108creations.com/pages/care-guide
What is the fastest way to contact you?
Live Chat
Hours: M-F 10 am-10 pm EST
E-mail: info@108creations.com
Where is my order?
Once your order is shipped, you’ll receive an email with your tracking number. You can use this to track your order directly on the shipping courier’s website or you can track it directly on our website by visiting the Order Tracking page: https://www.108creations.com/pages/track-your-order
Simply enter your order number to see the latest updates on your shipment’s journey to you!
Are final sale items refundable?
Final Sale items are yours to cherish as soon as they arrive! These special pieces are offered at their best prices and are non-refundable - so choose thoughtfully, as they're here to stay!
An exception will apply only in the case of receiving a damaged item. If your item arrives damaged, please contact us immediately, and we will assist you with a replacement or refund.